Booking/CANCELLATION POLICY

Our goal is to provide quality services to all our customers in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other clients as well. Please be aware of our policy regarding missed appointments.   

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, please call us at 407-395-9235 between the hours of 9 am to 6 pm (Monday thru Saturday) or send an email to info@designmemedspa.com. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible. 

• Appointment Reservation: All appointments at Design Me Medical Spa require a credit card number on file. This information is non-refundable and non-transferable.
• Hold-to-Book Policy:
  • Facial Services: A $50 hold is required to secure your appointment. Cancellations or no-shows within 48 hours will result in a charge.
  • Injectable Services: A $100 hold is required for booking and confirming injectable services. Cancellations or no-shows within 48 hours will incur the respective charge.
  • Sculptra & Laser CO2 Resurfacing: A $150 hold is required for booking and confirming the following services. Cancellations or no-shows within 48 hours will result in a charge.
• Late Arrival: If you are more than 15 minutes late for your appointment, we reserve the right to reschedule or adjust the service time. This may result in a charge based on our no-show/late cancellation policy.
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By booking an appointment at Design Me Medical Spa, you understand and agree to the cancellation, late policy terms & conditions.

We appreciate your understanding and cooperation. If you have any questions or concerns regarding our booking policy, feel free to contact us. We look forward to providing you with exceptional service and helping you achieve your beauty goals.