CANCELLATION POLICY

Our goal is to provide quality services to all our customers in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other clients as well. Please be aware of our policy regarding missed appointments.   

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, please call us at 407-395-9235 between the hours of 9 am to 6 pm (Monday thru Saturday) or send an email to info@designmemedspa.com. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible. 

Cancellation Policy: A scheduled appointment at Design Me Medical Spa reserves the time of our professionals. All appointments require a credit card number to be kept on  file.  Cancellations and/or re-schedules are accepted up to 48 hours prior to your appointment without incurring a charge. Failure to cancel 48 hours prior to your scheduled appointment will be considered a “Late Cancel/No Show” and a non-refundable fee of $25.00 per scheduled service (not listed below) will be applied to your credit card. Neurotoxin (i.e Botox, Dysport) services require a $50 deposit; cancellation fee will be in the same amount. Services over a value of $500 will require a $100 deposit; cancellation fee will be in the same amount. NO EXCEPTIONS WILL BE ACCEPTED REGARDING THE CANCELLATION FEE FOR SERVICES. If you are more than 15 minutes late for your appointment, we reserve the right to reschedule your appointment or cut your scheduled service short. This may result in a charge for services rendered or a fee based on our no show/late cancellation policy. Any unpaid balance(s) for rendered services will be charged to your credit card on file, unless another method is provided at the time payment for services is due. . A 20% charge will be applied to any unpaid balances for every 30 days past due. We reserve the right to apply this charge to any credit card that you have on file with Design Me Medical Spa, LLC., without notice. No further appointments will be scheduled until the balance is paid in full.   We accept Visa, Mastercard, American Express and Discover Card.